View source for File:Model II Preventative Care-1.jpg

== Summary ==

http://bose.infopop.cc/eve/forums/a/tpc/f/3976055944/m/1940091906?r=7280026016#7280026016


Stryder,

Please accept our apologies for the inconvenience that this issue has caused. We take great care in the design of the system components, it is clear that we need to make a change to our manufacturing process to prevent this from happening in the future. I would encourage all users that are concerened with this happening to them to add a drop of locktite to the (2)screws identified in the attached diagram. We will take the steps to address this on future production units.

In terms of freeing the radiator from the power stand, removing the screws for the casing of the power stand will not solve the issue. The power stand boot and back plate are connected. To separate the components for shipping purposes, you may be better off standing on the legs of the power stand while rocking the radiator back and forth, ultimately applying some upward pressure to free the radiator. This is an extremely rare occurence, thank you for working with us as we try to resolve this as quickly as possible.

Thank you
Neil