Difference between revisions of "KCS Structure for Reuse"
(Created page with "==Structure for Reuse== ===Simple Structure - improves readability and findability=== # Issue, symptom, question #* What is the requestor trying to do or asking? #* What is th...") |
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Latest revision as of 13:21, 25 June 2018
Structure for Reuse
Simple Structure - improves readability and findability
- Issue, symptom, question
- What is the requestor trying to do or asking?
- What is the requestor’s experience that is undesirable?
- Environment
- Platform(s), product(s), model rev levels involved
- Changes in the environment
- Analysis (optional)
- What steps were taken to understand the issue?
- Resolution
- What is the resolution to the issues?
- Cause (optional)
- The underlying reason(s) for the issue
Reference: https://library.serviceinnovation.org/KCS/KCS_v6/KCS_v6_Practices_Guide/030/040/010/020