Difference between revisions of "Support"

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<noinclude>Do you need live product support?</noinclude>
 
<noinclude>Do you need live product support?</noinclude>
 +
<table><tr>
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<td valign="top" width="250">__TOC__</td>
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<td valign="top">
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[[Image:PartsAndTechnicalServiceTeam.jpg|300px|this picture taken circa 2003]]
 +
 +
Support team in 2003/2004  - all musicians!
 +
</td>
 +
</tr></table> 
 
== North America ==
 
== North America ==
 +
<!--
 
Call Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only)  
 
Call Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only)  
 
<br />Monday-Friday: 8:30 AM - 9:00 PM ET
 
<br />Monday-Friday: 8:30 AM - 9:00 PM ET
 
<br />Saturday 9:00 AM - 5:00 PM ET
 
<br />Saturday 9:00 AM - 5:00 PM ET
−
<br />Currently no support available on Sunday  
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<br />Currently no support available on Sunday
 +
 
 +
-->
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{{Support}}
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 +
== Australia ==
 +
[http://worldwide.bose.com/axa/en_au/web/support/page.html Bose Australia]
 +
 
 +
Product & Technical Support; Service & Repair within Australia: 1800 061 046
  
 
== New Zealand ==
 
== New Zealand ==
−
[http://www.bose.co.nz/site/contact_us/Contact_Bose_NZ.aspx? Contact Bose New Zealand]
+
[http://worldwide.bose.com/axa/en_nz/web/support/page.html Bose New Zealand]
  
 
Customer Service Dealer Locations & Product Information please call: 0800 501 511
 
Customer Service Dealer Locations & Product Information please call: 0800 501 511
Line 13: Line 30:
  
 
== United Kingdom ==
 
== United Kingdom ==
 +
Andy-at-Bose-UK [mailto:andrew_rigler@bose.com andrew_rigler@bose.com] has provided the following information.
  
−
If you need any help
+
:If you have any questions about your {{L1 nl}} please contact your dealer initially; they are there to support you and, in return, Bose UK want to fully support retailers with physical music stores, where you can see and hear {{L1 nl}} for yourself.
−
* Email <html><a href="mailto:andrew_rigler@bose.com">andrew_rigler@bose.com</a></html>.
+
 
−
* Telephone 0870 741 4500 or ring
+
:These stores are the lifeblood of live music in the UK and that is why we do not offer Bose dealerships to internet only/mail order only organisations.
−
** Andy Rigler directly on 07738 801130.  
 
  
 +
:Other support for the Bose {{L1 nl}} can be accessed either by calling Bose UK Head Office on 0870 741 4500 or Andy Rigler on 07738 801130.
  
 +
:Bose {{L1 nl}} systems can be purchased from the following UK authorised Music Partners:
 +
<blockquote>
 
=== Bose Dealers in the UK ===
 
=== Bose Dealers in the UK ===
−
[http://bose.infopop.cc/eve/forums/a/tpc/f/147107565/m/1021047645?r=8061016255 Updated as of July 2008]
+
*http://www.absolutemusic.co.uk
−
* [http://www.absolutemusic.co.uk/ Absolute Music Solutions of Poole]
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*http://www.andertons.co.uk
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* [http://www.keykavern.com/ Keyboard Kavern of Wellingborough]
+
<!-- *http://www.brucemillersdirect.co.uk -->
−
* [http://www.pmtonline.co.uk Professional Music Technology]
+
*http://www.ccmusicshop.com
−
* [http://www.crs1.com CR Services]
+
*http://www.crs1.com
 +
*http://www.guitarguitar.co.uk
 +
*http://www.hwmusic.co.uk
 +
*http://www.kennysmusic.co.uk
 +
*http://www.keykavern.com
 +
*http://www.pmtonline.co.uk
 +
*http://www.reddogmusic.co.uk
 +
*http://www.reverb-store.co.uk
 +
*http://www.soundpad.co.uk
 +
*http://www.themusicgallery.co.uk
  
−
===Sound Control===
 
−
For more information about Sound Control stores see [[{{PAGENAME}}#Sound Control|Sound Control]]
 
−
<s>you can return the unit
 
  
−
* via a Sound Control store<br />http://www.soundcontrol.co.uk for locations
+
=== Loan Units ===
 +
Please note that the 45 Day Trial scheme only applies to US residents, although short term loan units can be provided, subject to availability.
  
−
* Turnkey in London<br /> http://www.turnkey.co.uk
 
  
−
Or
+
</blockquote>
−
</s>
+
If you need any help
−
 
+
* Email [mailto:andrew_rigler@bose.com andrew_rigler@bose.com].
−
* If you need any help you can email <html><a href="mailto:andrew_rigler@bose.com">andrew_rigler@bose.com</a></html>.
+
* Telephone 0870 741 4500 or ring  
−
 
+
** Andy Rigler directly on 07738 801130.  
−
 
 
−
It is with sadness that I have to report that Sound Control announced this morning that they had called in the administrators having become formally insolvent.
 
−
 
 
−
The news was a shock to the whole UK musical instrument (MI) industry and I personally wish all of my colleagues in the company every best wish with finding alternative employment. A selection of the Sound Control stores plus the Turnkey store in London will continue to trade with hopes that a buyer can be found for the business.
 
−
 
 
−
Here are some notes for existing and prospective L1 customers.
 
−
 
 
−
1) Bose UK Ltd will be supplying new items direct to the public until a replacement dealer network has been established in the areas covered by Sound Control. If you wish to make a purchase please contact us on 0870 741 4500 or ring me directly on 07738 801130. Our established direct sales structure will be able to make your transaction as painless as possible.
 
−
 
 
−
2) All warranties will naturally continue to be honoured by us and if you have a problem please ring the numbers above or email andrew_rigler@bose.com
 
−
 
 
−
3) We are looking at ways of making it easier for customers to try a L1 and this may include a trial system similar to the USA. If this occurs I will post a notification on this forum.
 
−
 
 
−
4) Bose can no longer trade with the Sound Control group and so please do not place any orders with them as they will not be fulfilled.
 
−
 
 
−
5) Customers in Scotland can obtain L1s from Bruce Millers and Co of Aberdeen (www.brucemillersdirect.co.uk)
 
−
 
 
−
6) Bose cannot enter any financial dispute between a customer and Sound Control/Turnkey. These disputes should be taken up with the administrators, Deloitte Touche and Co.
 
−
 
 
−
7) Bose remains committed to the MI market and fully supportive of music stores. It may be that a buyer is found for the Sound Control group and we may well be able to agree terms to reactivate a Bose presence in the remaining stores.
 
  
−
8) Future announcements will be made via the 'For Europeans' area on the forum.
+
UK Section last reviewed [[User:ST|ST]] 11:51, 3 November 2015 (EST)
 +
<noinclude>
  
−
If you have any questions or comments please contact me on andrew_rigler@bose.com or 07738 801130.  
+
== Europe ==
 +
<html>
 +
<table max-width="800">
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<tbody>
 +
<tr>
 +
<td width="99">Country</td>
 +
<td width="150">Telephone</td>
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<td width="204">Email</td>
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<td width="250">Hours</td>
 +
</tr>
 +
<tr>
 +
<td width="99">France&nbsp;</td>
 +
<td>+33 1 7308 9720</td>
 +
<td><a href="mailto:technical_support_fr@bose.com">technical_support_fr@bose.com</a></td>
 +
<td width="200">Mon - Fri: 09:00 - 18:00 CET&nbsp;</td>
 +
</tr>
 +
<tr>
 +
<td width="99">&nbsp;</td>
 +
<td>&nbsp;</td>
 +
<td><u>&nbsp;</u></td>
 +
<td width="200">Sat: 09:00 - 18:00 CET</td>
 +
</tr>
 +
<tr>
 +
<td width="99">Netherlands</td>
 +
<td>+31 299 39 0318</td>
 +
<td><a href="mailto:technical_support_nl@bose.com">technical_support_nl@bose.com</a></td>
 +
<td width="200">Mon - Fri: 09:00 - 18:00 CET&nbsp;</td>
 +
</tr>
 +
<tr>
 +
<td width="99">Belgium&nbsp;&nbsp;</td>
 +
<td>+32 1225 9898</td>
 +
<td><a href="mailto:technical_support_be@bose.com">technical_support_be@bose.com</a></td>
 +
<td width="200">Mon - Fri: 09:00 - 18:00 CET&nbsp;</td>
 +
</tr>
 +
<tr>
 +
<td width="99">&nbsp;</td>
 +
<td>&nbsp;</td>
 +
<td><u>&nbsp;</u></td>
 +
<td width="200">Sat: 09:00 - 18:00 CET</td>
 +
</tr>
 +
<tr>
 +
<td width="99">Luxembourg</td>
 +
<td>+32 1225 9908</td>
 +
<td><a href="mailto:technical_support_uk@bose.com">technical_support_uk@bose.com</a></td>
 +
<td width="200">Mon - Fri: 09:00 - 18:00 CET&nbsp;</td>
 +
</tr>
 +
<tr>
 +
<td width="99">Italy&nbsp;&nbsp;&nbsp;</td>
 +
<td>+39 023 670 4618</td>
 +
<td><a href="mailto:technical_support_it@bose.com">technical_support_it@bose.com</a></td>
 +
<td width="200">Mon - Fri: 09:00 - 18:00 CET&nbsp;</td>
 +
</tr>
 +
<tr>
 +
<td width="99">&nbsp;</td>
 +
<td>&nbsp;</td>
 +
<td><u>&nbsp;</u></td>
 +
<td width="200">Sat: 09:00 - 18:00 CET</td>
 +
</tr>
 +
<tr>
 +
<td width="99">Denmark&nbsp;</td>
 +
<td>+45 4322 7793</td>
 +
<td><a href="mailto:technical_support_dk@bose.com">technical_support_dk@bose.com</a></td>
 +
<td width="200">Mon - Fri: 09:00 - 18:00 CET&nbsp;</td>
 +
</tr>
 +
<tr>
 +
<td width="99">Sweden&nbsp;</td>
 +
<td>+46 3167 2578</td>
 +
<td><a href="mailto:technical_support_se@bose.com">technical_support_se@bose.com</a></td>
 +
<td width="200">Mon - Fri: 09:00 - 18:00 CET&nbsp;</td>
 +
</tr>
 +
<tr>
 +
<td width="99">&nbsp;</td>
 +
<td>&nbsp;</td>
 +
<td><u>&nbsp;</u></td>
 +
<td width="200">Sat: 09:00 - 18:00 CET</td>
 +
</tr>
 +
<tr>
 +
<td width="99">Finland&nbsp;</td>
 +
<td>+358 95614 3018&nbsp;</td>
 +
<td><a href="mailto:technical_support_fi@bose.com">technical_support_fi@bose.com</a></td>
 +
<td width="200">Mon - Fri: 09:00 - 18:00 CET&nbsp;</td>
 +
</tr>
 +
<tr>
 +
<td width="99">Norway</td>
 +
<td>+47 62 82 15 78</td>
 +
<td><a href="mailto:technical_support_no@bose.com">technical_support_no@bose.com</a></td>
 +
<td width="200">Mon - Fri: 09:00 - 18:00 CET&nbsp;<br>Sat: 09:00 - 18:00 CET</td>
 +
</tr>
 +
<tr>
 +
<td width="99">UK</td>
 +
<td>+44 1634 224 288</td>
 +
<td><a href="mailto:technical_support_uk@bose.com">technical_support_uk@bose.com</a></td>
 +
<td width="115">Mon - Fri: 09:00-18:30, Sat 09:00-17:00 GMT&nbsp;</td>
 +
</tr>
 +
<tr>
 +
<td width="99">Ireland</td>
 +
<td>+44 1634 224 208</td>
 +
<td><a href="mailto:technical_support_ie@bose.com">technical_support_ie@bose.com</a></td>
 +
<td width="115">Mon - Fri: 09:00-18:00 GMT&nbsp;</td>
 +
</tr>
 +
</tbody>
 +
</table>
 +
</html>
  
−
Best wishes, Andy
 
  
−
[http://bose.infopop.cc/eve/forums?a=tpc&f=147107565&m=8201020635&r=8201020635#8201020635 Andy-at-Bose UK original announcement]
 
  
−
<noinclude>Last Reviewed: [[User:ST|ST]] 13:29, 30 April 2008 (EDT)</noinclude>
+
</noinclude>
 +
<noinclude>Last Reviewed: [[User:ST|ST]] ([[User talk:ST|talk]]) 03:24, 1 September 2018 (UTC)</noinclude>
 +
[[Category:Support]]

Latest revision as of 13:52, 7 September 2018

Do you need live product support?

this picture taken circa 2003

Support team in 2003/2004 - all musicians!

North America

Call Support

Telephone the Bose Live Music Product & Technical Support Team (877) 335-2673 (U.S. and Canada only)* Hours of operation Monday-Friday: 9:00 AM - 9:00 PM ET


Australia

Bose Australia

Product & Technical Support; Service & Repair within Australia: 1800 061 046

New Zealand

Bose New Zealand

Customer Service Dealer Locations & Product Information please call: 0800 501 511 (during office hours 11Am- 7PM). For any enquiries email us.

United Kingdom

Andy-at-Bose-UK andrew_rigler@bose.com has provided the following information.

If you have any questions about your L1® please contact your dealer initially; they are there to support you and, in return, Bose UK want to fully support retailers with physical music stores, where you can see and hear L1® for yourself.
These stores are the lifeblood of live music in the UK and that is why we do not offer Bose dealerships to internet only/mail order only organisations.
Other support for the Bose L1® can be accessed either by calling Bose UK Head Office on 0870 741 4500 or Andy Rigler on 07738 801130.
Bose L1® systems can be purchased from the following UK authorised Music Partners:

Bose Dealers in the UK


Loan Units

Please note that the 45 Day Trial scheme only applies to US residents, although short term loan units can be provided, subject to availability.


If you need any help

UK Section last reviewed ST 11:51, 3 November 2015 (EST)


Europe

Country Telephone Email Hours
France  +33 1 7308 9720 technical_support_fr@bose.com Mon - Fri: 09:00 - 18:00 CET 
      Sat: 09:00 - 18:00 CET
Netherlands +31 299 39 0318 technical_support_nl@bose.com Mon - Fri: 09:00 - 18:00 CET 
Belgium   +32 1225 9898 technical_support_be@bose.com Mon - Fri: 09:00 - 18:00 CET 
      Sat: 09:00 - 18:00 CET
Luxembourg +32 1225 9908 technical_support_uk@bose.com Mon - Fri: 09:00 - 18:00 CET 
Italy    +39 023 670 4618 technical_support_it@bose.com Mon - Fri: 09:00 - 18:00 CET 
      Sat: 09:00 - 18:00 CET
Denmark  +45 4322 7793 technical_support_dk@bose.com Mon - Fri: 09:00 - 18:00 CET 
Sweden  +46 3167 2578 technical_support_se@bose.com Mon - Fri: 09:00 - 18:00 CET 
      Sat: 09:00 - 18:00 CET
Finland  +358 95614 3018  technical_support_fi@bose.com Mon - Fri: 09:00 - 18:00 CET 
Norway +47 62 82 15 78 technical_support_no@bose.com Mon - Fri: 09:00 - 18:00 CET 
Sat: 09:00 - 18:00 CET
UK +44 1634 224 288 technical_support_uk@bose.com Mon - Fri: 09:00-18:30, Sat 09:00-17:00 GMT 
Ireland +44 1634 224 208 technical_support_ie@bose.com Mon - Fri: 09:00-18:00 GMT 



Last Reviewed: ST (talk) 03:24, 1 September 2018 (UTC)

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