Difference between revisions of "Sound Drop Outs at High Volume"
m |
m (Added diagnostics from Bill Becker - formatting and content edits) |
||
| Line 14: | Line 14: | ||
The second thing we did was redesign the {{L1}} software so that it could "filter out" the effects of momentary crosstalk and not cause the problem. That way future L1's would not have the issue. | The second thing we did was redesign the {{L1}} software so that it could "filter out" the effects of momentary crosstalk and not cause the problem. That way future L1's would not have the issue. | ||
| − | === Intermittent Drop Outs Using the {{T1}} and Model II === | + | === Intermittent Drop Outs Using the {{T1}} and {{Model II}} === |
| − | The user manual states 5 amps or greater, so six amps is a good approximation. For that reason, we recommend only up to two | + | The user manual states 5 amps or greater, so six amps is a good approximation. For that reason, we recommend only up to two {{Model II}}s on a single 15A circuit breaker in the US. |
| Line 25: | Line 25: | ||
Fixable by tightening the screws in the connector. | Fixable by tightening the screws in the connector. | ||
| − | This would only happen on one | + | This would only happen on one {{Model II}} at a time. If two dropped out, this is not the issue. |
| Line 31: | Line 31: | ||
2. Very low, out-of spec, AC power (less than ~105 VAC on a 120V system, or less than around ~215 V on a 230 V system. The manual states 110 and 220 for good measure) coupled with high signal level. This can be caused by a low power source, or one where the outlets are a very long distance from the electrical panel, extra equipment on the same electrical branch, power sags or dropouts, long or multiple extension cords, or small gauge extension cords. | 2. Very low, out-of spec, AC power (less than ~105 VAC on a 120V system, or less than around ~215 V on a 230 V system. The manual states 110 and 220 for good measure) coupled with high signal level. This can be caused by a low power source, or one where the outlets are a very long distance from the electrical panel, extra equipment on the same electrical branch, power sags or dropouts, long or multiple extension cords, or small gauge extension cords. | ||
| − | In this case loud music increases the current draw, and the voltage drop over the extension cord will lower the voltage enough to cause a reset of the T1, or the L1 MII base. | + | In this case loud music increases the current draw, and the voltage drop over the extension cord will lower the voltage enough to cause a reset of the {{T1}}, or the L1 MII base. |
| − | If the T1 resets, the LED’s (input trim level, mute LEDs) will turn off. The LCD display will remain blue, but be blank until the unit restarts. | + | If the {{T1}} resets, the LED’s (input trim level, mute LEDs) will turn off. The LCD display will remain blue, but be blank until the unit restarts. |
The L1 MII base can reset but it does not show on the indicators. | The L1 MII base can reset but it does not show on the indicators. | ||
Revision as of 12:04, 25 October 2015
Sound Drop Outs at High Volume
From Bill-at-Bose[1]
Hilmar[2] and I looked into sound dropouts further to find the root cause, and found the rather subtle issue that, depending on the wire gauges and how the wires were paired in the cable, loud bass signals (in the speaker pair of wires) in extra long cables could capacitively couple into the sensing pair of wires. When it happened, the L1 "thought" you were changing your B1 Bass Module configuration and would mute.
So we looked at capacitance per foot with different wire guages, and with twisted vs untwisted pairs in the same cable, and looked at our sensing algorithm, and did two things to solve the problem:
We had Mark at Audiopile.net send us some samples to our new spec, we checked them, and they worked well. This gave a method for our customers who needed a long B1 cable to get one that worked.
The second thing we did was redesign the L1 software so that it could "filter out" the effects of momentary crosstalk and not cause the problem. That way future L1's would not have the issue.
Intermittent Drop Outs Using the T1 ToneMatch Audio Engine and L1 Model II
The user manual states 5 amps or greater, so six amps is a good approximation. For that reason, we recommend only up to two L1 Model IIs on a single 15A circuit breaker in the US.
A quick review of three POSSIBLE causes of audio cutting out follows. That will help us determine what is going on.
1. If there is a non-Bose B1/B2 cable, OR if the B1/B2 cable has a defective, loose connection, audio can intermittently mute. It may happen with loud music because the speaker will be vibrating and shake the loose connection. This will sound like a clean muting of all audio for a second or so. There will be no visual indication. Fixable by tightening the screws in the connector.
This would only happen on one L1 Model II at a time. If two dropped out, this is not the issue.
2. Very low, out-of spec, AC power (less than ~105 VAC on a 120V system, or less than around ~215 V on a 230 V system. The manual states 110 and 220 for good measure) coupled with high signal level. This can be caused by a low power source, or one where the outlets are a very long distance from the electrical panel, extra equipment on the same electrical branch, power sags or dropouts, long or multiple extension cords, or small gauge extension cords.
In this case loud music increases the current draw, and the voltage drop over the extension cord will lower the voltage enough to cause a reset of the T1 ToneMatch Audio Engine, or the L1 MII base.
If the T1 ToneMatch Audio Engine resets, the LED’s (input trim level, mute LEDs) will turn off. The LCD display will remain blue, but be blank until the unit restarts. The L1 MII base can reset but it does not show on the indicators.
In either case the answer is to ensure the power supply is solid, and dedicated to the audio equipment, and to have as short cords as possible with large wires. Also be aware that separate wall outlets may still be on the same breaker.
If there are intermittent voltage sags or outages in your area (as there are in parts of Florida, for example), it is possible that some equipment that does not use a lot of power (like mixers) will continue to operate, and equipment requiring high power, like amplifiers, may not be able to produce audio.
Those outages can happen any time, but are less likely to repeat, or unlikely to happen only at loud parts of the music.
3. Defective units: If the first two are not the cause, then either the T1 or base unit may be defective, and you should contact customer service.
I hope this helps.
Bill-at-Bose What could cause sound drop outs
- ↑ Bill-at-Bose talks about volume dropouts
- ↑ Hilmar-at-Bose