Support
Do you need live product support?
Contents
North America
Call Bose® Product & Technical Support at (877) 335-2673 (U.S. and Canada only)
Monday-Friday: 8:30 AM - 9:00 PM ET
Saturday 9:00 AM - 5:00 PM ET
Currently no support available on Sunday
Australia
Product & Technical Support; Service & Repair within Australia: 1800 061 046
New Zealand
Customer Service Dealer Locations & Product Information please call: 0800 501 511 (during office hours 11Am- 7PM). For any enquiries email us.
United Kingdom
If you need any help
- Email andrew_rigler@bose.com.
- Telephone 0870 741 4500 or ring
- Andy Rigler directly on 07738 801130.
Bose Dealers in the UK
- Absolute Music Solutions of Poole
- Keyboard Kavern of Wellingborough
- Professional Music Technology
- CR Services
Sound Control
For more information about Sound Control stores see Sound Control
you can return the unit
- via a Sound Control store
http://www.soundcontrol.co.uk for locations
- Turnkey in London
http://www.turnkey.co.uk
Or
- If you need any help you can email andrew_rigler@bose.com.
It is with sadness that I have to report that Sound Control announced this morning that they had called in the administrators having become formally insolvent.
The news was a shock to the whole UK musical instrument (MI) industry and I personally wish all of my colleagues in the company every best wish with finding alternative employment. A selection of the Sound Control stores plus the Turnkey store in London will continue to trade with hopes that a buyer can be found for the business.
Here are some notes for existing and prospective L1 customers.
1) Bose UK Ltd will be supplying new items direct to the public until a replacement dealer network has been established in the areas covered by Sound Control. If you wish to make a purchase please contact us on 0870 741 4500 or ring me directly on 07738 801130. Our established direct sales structure will be able to make your transaction as painless as possible.
2) All warranties will naturally continue to be honoured by us and if you have a problem please ring the numbers above or email andrew_rigler@bose.com
3) We are looking at ways of making it easier for customers to try a L1 and this may include a trial system similar to the USA. If this occurs I will post a notification on this forum.
4) Bose can no longer trade with the Sound Control group and so please do not place any orders with them as they will not be fulfilled.
5) Customers in Scotland can obtain L1s from Bruce Millers and Co of Aberdeen (www.brucemillersdirect.co.uk)
6) Bose cannot enter any financial dispute between a customer and Sound Control/Turnkey. These disputes should be taken up with the administrators, Deloitte Touche and Co.
7) Bose remains committed to the MI market and fully supportive of music stores. It may be that a buyer is found for the Sound Control group and we may well be able to agree terms to reactivate a Bose presence in the remaining stores.
8) Future announcements will be made via the 'For Europeans' area on the forum.
If you have any questions or comments please contact me on andrew_rigler@bose.com or 07738 801130.
Best wishes, Andy
Andy-at-Bose UK original announcement
Last Reviewed: ST 13:29, 30 April 2008 (EDT)