Support

Do you need live product support?

Support team in 2003/2004 - all musicians!

Australia

Bose Australia

Product & Technical Support; Service & Repair within Australia: 1800 061 046

New Zealand

Bose New Zealand

Customer Service Dealer Locations & Product Information please call: 0800 501 511 (during office hours 11Am- 7PM). For any enquiries email us.

United Kingdom

Andy-at-Bose-UK andrew_rigler@bose.com has provided the following information.

If you have any questions about your L1^® please contact your dealer initially; they are there to support you and, in return, Bose UK want to fully support retailers with physical music stores, where you can see and hear L1^® for yourself.

These stores are the lifeblood of live music in the UK and that is why we do not offer Bose dealerships to internet only/mail order only organisations.

Other support for the Bose L1^® can be accessed either by calling Bose UK Head Office on 0870 741 4500 or Andy Rigler on 07738 801130.

Bose L1^® systems can be purchased from the following UK authorised Music Partners:

Bose Dealers in the UK

• http://www.absolutemusic.co.uk
• http://www.andertons.co.uk
• http://www.ccmusicshop.com
• http://www.crs1.com
• http://www.guitarguitar.co.uk
• http://www.hwmusic.co.uk
• http://www.kennysmusic.co.uk
• http://www.keykavern.com
• http://www.pmtonline.co.uk
• http://www.reddogmusic.co.uk
• http://www.reverb-store.co.uk
• http://www.soundpad.co.uk
• http://www.themusicgallery.co.uk

Loan Units

Please note that the 45 Day Trial scheme only applies to US residents, although short term loan units can be provided, subject to availability.

Price List

The UK suggested retail price list for L1 systems and components can be found here:
LM Prices GBP End User 20081205

If you need any help

• Email andrew_rigler@bose.com.
• Telephone 0870 741 4500 or ring
  • Andy Rigler directly on 07738 801130.

UK Section last reviewed ST 11:57, 23 August 2011 (EDT)

Sound Control

For more information about Sound Control stores see Sound Control you can return the unit

• via a Sound Control store
  http://www.soundcontrol.co.uk for locations

• Turnkey in London
  http://www.turnkey.co.uk

Or

• If you need any help you can email andrew_rigler@bose.com.

Posted Wed April 30 2008 09:46 AM

It is with sadness that I have to report that Sound Control announced this morning that they had called in the administrators having become formally insolvent.

The news was a shock to the whole UK musical instrument (MI) industry and I personally wish all of my colleagues in the company every best wish with finding alternative employment. A selection of the Sound Control stores plus the Turnkey store in London will continue to trade with hopes that a buyer can be found for the business.

Here are some notes for existing and prospective L1 customers.

1) Bose UK Ltd will be supplying new items direct to the public until a replacement dealer network has been established in the areas covered by Sound Control. If you wish to make a purchase please contact us on 0870 741 4500 or ring me directly on 07738 801130. Our established direct sales structure will be able to make your transaction as painless as possible.

2) All warranties will naturally continue to be honoured by us and if you have a problem please ring the numbers above or email andrew_rigler@bose.com

3) We are looking at ways of making it easier for customers to try a L1 and this may include a trial system similar to the USA. If this occurs I will post a notification on this forum.

4) Bose can no longer trade with the Sound Control group and so please do not place any orders with them as they will not be fulfilled.

5) Customers in Scotland can obtain L1s from Bruce Millers and Co of Aberdeen (www.brucemillersdirect.co.uk)

6) Bose cannot enter any financial dispute between a customer and Sound Control/Turnkey. These disputes should be taken up with the administrators, Deloitte Touche and Co.

7) Bose remains committed to the MI market and fully supportive of music stores. It may be that a buyer is found for the Sound Control group and we may well be able to agree terms to reactivate a Bose presence in the remaining stores.

8) Future announcements will be made via the 'For Europeans' area on the forum.

If you have any questions or comments please contact me on andrew_rigler@bose.com or 07738 801130.

Best wishes, Andy

Andy-at-Bose UK original announcement

Europe

Links to store locator pages of each EU website

Last Reviewed: ST 06:15, 31 December 2008 (EST)