Structure for Reuse
Simple Structure - improves readability and findability
- Issue, symptom, question
- What is the requestor trying to do or asking?
- What is the requestor’s experience that is undesirable?
- Platform(s), product(s), model rev levels involved
- Changes in the environment
- Analysis (optional)
- What steps were taken to understand the issue?
- What is the resolution to the issues?
- Cause (optional)
- The underlying reason(s) for the issue